Refund Policy

Secondhand Seller does not accept returns or exchanges of any products, however, if the item you purchased arrives damaged, please contact us immediately so we can begin the process of getting a refund to you.

You can always contact us with any questions at team@secondhandseller.ca.

Damages and Issues

Please inspect your order upon reception and contact us immediately if item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please save all products and shipping materials.

Refunds

We will notify you once we have evaluated any damages to your products, and let you know if a refund was approved or not. If approved, you’ll be  refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.